Frequently Asked Questions

Everything you need to know about our premium hair extensions.

What is the quality of Viola Hair Extensions?

We specialize in 100% Remy human hair, sourced ethically. This ensures the cuticles remain intact and aligned, preventing tangling and providing a natural, silky finish that lasts for months with proper care.

How long does shipping take?

Orders are typically processed within 24 hours. Domestic express shipping usually takes 1-3 business days, while international shipping can take 5-10 business days depending on your location.

Can I use heat styling tools on my extensions?

Yes, because our extensions are made from real human hair, you can curl, wave, or straighten them. However, we recommend using a heat protectant spray and keeping tools below 180°C to maintain the hair's longevity.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, the security seal must be intact and the extensions must not have been removed from their original packaging.

How do I choose the right color match?

We offer a digital color matching service. Simply upload a photo of your hair in natural lighting to our 'Color Match' page, and our experts will recommend the perfect shade for a seamless blend.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer 'buy now, pay later' options through Klarna and Afterpay for your convenience.